Returns and Refund Policy

Last updated: May 5, 2025

At LHORIZONN, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we provide a clear, simple, and transparent return policy.

1. Right of Withdrawal

You have a period of 30 days from the date of receipt of your order to request a return or refund, without needing to provide a reason.

2. Conditions for Accepting a Return

For a return or exchange to be accepted, the following conditions must be met:

• The product must be in its original condition, unused and undamaged.

• It must be returned in its original packaging, along with all accessories, manuals, cables, and other included items.

• Any signs of use, wear, impact, or improper handling may invalidate the right to a refund.

• Return shipping costs will be borne by the customer, except in case of our error or a defective product.

3. Defective or Incorrect Products

If you have received a damaged, defective, or incorrect product, you must contact us within 48 hours of receiving the order via the following email:

contact@lhorizonn.com

Please include in your message:

• Your order number.

• Photographs or videos of the affected product.

Once the incident has been verified, we will proceed with the replacement of the product or the corresponding refund at no additional cost to you.

4. Return Procedure

To make a return, follow these steps:

1. Send a request to contact@lhorizonn.com, indicating your name, order number, and reason for the return.

2. Once the request is approved by our customer service, you will receive the return address and corresponding instructions.

3. Ship the package, assuming shipping costs, using a courier service with tracking.

4. After receiving and inspecting the product, we will notify you by email whether the return has been accepted or rejected.

5. Refunds

If the return is accepted, the refund will be processed using the same payment method used for the purchase, within approximately 5 to 10 business days from the receipt and inspection of the returned product.

6. Non-Refundable Products

The following cases are not eligible for a refund:

• Products damaged by the user.

• Incomplete products returned or without their original packaging.

• Products purchased on promotion, offer, or clearance, unless they have a manufacturing defect or an error in shipping.

7. Contact

For any questions related to returns or refunds, our customer service is available 7 days a week at the following address:

contact@lhorizonn.com