Privacy Policy

Last updated: May 5, 2025

This Privacy Policy aims to inform users of the website https://www.lhorizonn.com (hereinafter, the "Website") about how their personal data is collected, used, stored, and protected.

Respect for your privacy is a priority for us. LHORIZONN is committed to processing your personal data responsibly, transparently, and securely, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, as well as the General Data Protection Regulation (GDPR) when applicable.

1. Data Controller

The data controller for personal data is:

Essi Sefako Midadje
Sole Proprietor
NEQ: 2280753536
Registered office: Gatineau, Quebec, Canada
Email: contact@lhorizonn.com

2. Personal Data Collected

The types of personal data we may collect include:

• Identification data: name, surname, email address, postal address, and telephone number (when provided).

• Payment data: banking information processed through secure payment platforms (we do not have access to full banking details).

• Navigation data: IP address, device type, operating system, pages visited, and cookies.

• Order history and purchase preferences.

This data may be collected when:

• You create a user account.

• You place an order.

• You subscribe to our newsletter.

• You browse the Website.

• You contact us via the contact form or by email.

3. Purposes of Processing

The personal data collected is used to:

• Process and deliver orders.

• Provide effective customer service.

• Manage payments.

• Send transactional or promotional emails (when the user has given consent).

• Improve user experience and Website functionality.

• Comply with applicable legal, tax, and administrative obligations.

4. Consent

By providing your personal data through our Website, you agree to its collection and processing in accordance with this Privacy Policy.

You can withdraw your consent at any time by contacting us at:

contact@lhorizonn.com

5. Data Storage and Security

Your personal data is stored on secure servers provided by our provider Shopify Inc., whose infrastructures comply with the highest international security standards.

We implement appropriate technical and organizational measures, such as SSL encryption, firewalls, and access controls, to protect your data against loss, unauthorized access, alteration, or disclosure.

6. Disclosure of Data to Third Parties

We do not sell or rent your personal data to third parties.

However, we may share certain data with trusted partners (logistics services, payment providers, customer support, etc.) only when necessary for the provision of our services.

All these third parties are contractually obligated to respect the confidentiality and security of your personal data.

7. Retention Period

Your personal data will only be retained for as long as necessary to fulfill the purposes described in this Privacy Policy or for the period required by applicable law.

Data related to commercial transactions may be kept for a period of 7 years for tax and accounting reasons, unless the user requests its deletion when legally possible.

8. Your Rights

In accordance with applicable law, you have the following rights:

• Right to access your personal data.

• Right to rectify inaccurate data.

• Right to erase your data (where applicable).

• Right to object to processing.

• Right to data portability.

• Right to withdraw your consent at any time.

To exercise any of these rights, you can write to us at:

contact@lhorizonn.com