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Shipping Policy

Shipping Policy

Last updated: May 5, 2025

At LHORIZONN, we do our best to ensure your order arrives quickly, safely, and efficiently, no matter where you are.

1. Shipping Zones

We currently ship to the following destinations:

  • Canada (including all provinces)

  • Spain

  • France

  • Belgium

  • Switzerland

  • Other countries, depending on the options available during checkout.

2. Estimated Delivery Times

  • Spain: 2 to 5 business days

  • Canada: 7 to 15 business days

  • France, Belgium, and Switzerland: 5 to 7 business days

  • Other destinations: 7 to 15 business days

The times indicated are estimates and may vary depending on the shipping company, peak demand periods (sales, Christmas campaigns, etc.), or circumstances beyond our control (customs, strikes, logistical incidents, etc.).

3. Shipping Costs

Shipping is free for all orders, with no minimum purchase amount.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, which will allow you to check the status of your package in real-time until delivery.

5. Shipping Companies

We work with trusted international shipping companies, including:

  • Canada Post

  • Chit Chats

  • Colis Privé

  • La Poste

  • Correos

  • Other logistics companies, depending on the destination country and service availability.

6. Delivery Address

It is the customer's responsibility to provide a complete and correct delivery address.

LHORIZONN will not be responsible for delays, losses, or incidents arising from errors in the address provided by the customer.

7. Undelivered, Lost, or Returned Orders

  • If you have not received your order after 20 business days, please contact us at contact@lhorizonn.com.

  • If the order is returned to our facilities due to an incorrect address or because it was unclaimed, we may offer a new shipment, the costs of which may be borne by the customer.

8. Order Damaged During Transit

If you receive a damaged package, we recommend:

  • Immediately notify the shipping company (when possible).

  • Take photographs of the package and the product.

  • Contact us within a maximum of 48 hours at contact@lhorizonn.com.

We will process your incident as quickly as possible.

9. Do you have any questions?

Our customer service is available 7 days a week at:

contact@lhorizonn.com