General Terms and Conditions of Sale (GTC)

These General Terms and Conditions of Sale (hereinafter, the "GTC") govern the contractual relationship between the website lhorizonn.com, operated by Essi Sefako Midadje (sole proprietorship registered with NEQ 2280753536), and any natural or legal person making a purchase through the Website.

By confirming an order on the Website, the customer fully and unreservedly accepts these General Terms and Conditions of Sale.

1. Seller's Identity

LHORIZONN

Sole Proprietorship: Essi Sefako Midadje

NEQ: 2280753536

Registered office: Gatineau, Quebec, Canada

Email: contact@lhorizonn.com

2. Products

The products offered for sale are those displayed on the lhorizonn.com website, subject to availability.

Each product includes a detailed description (photographs, technical specifications, features, etc.). The images and photographs are for illustrative purposes only and do not constitute a contractual commitment.

3. Prices

All prices are expressed in Euros (EUR) and include applicable taxes (VAT included), unless otherwise stated.

The seller reserves the right to modify prices at any time. However, products will be invoiced based on the rates in effect at the time the order is confirmed.

4. Orders

Customers can place orders online through the catalog available on lhorizonn.com.

Placing an order implies acceptance of the prices, product descriptions, and these General Terms and Conditions of Sale.

The seller reserves the right to refuse or cancel any order in the event of a previous dispute with the customer, non-payment, or reasonable suspicion of fraud.

5. Payment

Purchases can be paid for by credit card or any other secure payment method available on the Website.

Payment will be due at the time the order is placed.

LHORIZONN uses secure payment platforms that ensure the protection of its customers' banking data.

6. Shipping

Shipping Countries:

• Spain

• Canada

• France

• Belgium

• Switzerland

• Other countries available during the checkout process.

Estimated Delivery Times:

• Spain: 2 to 5 business days

• France, Belgium, and Switzerland: 5 to 7 business days

• Canada and other destinations: 7 to 15 business days

Shipping Costs:

Shipping is free for all orders, unless otherwise explicitly stated.

Once the order is shipped, the customer will receive a tracking number.

Delivery times are indicative and may vary due to force majeure or logistical issues beyond the seller's control.

7. Right of Withdrawal and Returns

The customer has a period of 30 days from the receipt of the order to request a return or refund.

For returns to be accepted:

• The product must be returned in its original condition, unused, and with its complete packaging.

• Return shipping costs will be borne by the customer, unless the error is attributable to the seller.

Once the product is received and inspected, a full refund will be issued using the same payment method used for the purchase.

8. Warranty

Products sold are covered by the legal warranty against non-conformity and hidden defects, in accordance with current legislation in Quebec and Canada.

In the event of receiving a defective or non-conforming product, the customer must contact customer service at:

contact@lhorizonn.com

Attaching:

• Proof of purchase.

• Photographs or videos of the affected product.

9. Liability

LHORIZONN shall not be liable for indirect, incidental, or consequential damages that may arise from the purchase or use of the products.

The Website may contain links to third-party pages. LHORIZONN is not responsible for the content or practices of such external sites.

10. Personal Data Protection

The personal data collected during the purchase process is necessary for managing orders and the commercial relationship with the customer.

This data is processed in accordance with the Website's Privacy Policy and applicable Canadian legislation (PIPEDA).

The customer may at any time exercise their rights of access, rectification, and deletion of their personal data.

11. Intellectual Property

All content available on lhorizonn.com (texts, images, graphics, videos, logos, designs, etc.) is the exclusive property of Essi Sefako Midadje, unless otherwise explicitly stated, and is protected by intellectual property laws.

12. Applicable Law and Jurisdiction

These General Terms and Conditions of Sale are governed by Canadian law and, in particular, by the laws in force in the province of Quebec.

In case of dispute, the competent courts of Montreal shall have exclusive jurisdiction over the matter.